Frequently Asked Questions

Have questions? Get answers here.

General Information

The lowest price and the best customer service and product development team in the industry. We are also laser focused on dispensary Point of Sale, as opposed to other companies that also offer software and hardware products for cultivation, manufacturing, distribution, and other parts of the cannabis supply chain. Everything we do is about helping dispensary owners manage their businesses as well as possible.

Arizona
California
Colorado
Illinois
Maine
Massachusetts
Michigan
Montana
Nevada
New Jersey
New Mexico
New York
Oklahoma
Oregon
ย (more states coming soon)

Pricing & Payments

$999ย up front for hardware (Current promotionย $99)
$179.95ย for the first terminal,ย $49.95ย for each additional terminal
Yes. You get one month free if you pay for a one year subscription up front. Talk to our sales team to learn about more discounts that might be available.

Technical questions

The POS needs the internet to update and function properly. Wifi is not enough. At least 25/5 MB internet speed connection is necessary in order to receive remote support, software updates, backups and important notifications.
MyBud does not currently offer payment solutions but plans to soon. For now, please consult with your bank and/or payment processor to review cannabis compliant payment solutions.
Not currently, but these are features we will offer in the future.

MyBud has an on screen keyboard. Use with an external keyboard is not recommended and is not supported with MyBud.

Features

Yes. We also offer a seamless patient license verification as part of the checkout process. MyBud is committed to doing everything we can to help you stay compliant with state regulations as easily as possible.

Not currently, but this is a feature we will include in the future.

Not currently, but this is a feature we will include in the future.

Yes. You can run 1 to 3 ads on your customer facing screen. Please talk to your MyBud sales rep for more details.

Not currently, but this is a feature we will include in the future.

Yes. We have a built-in feature that allows you to check a patientโ€™s license status directly through MyBud as part of the checkout process.

Yes. In order to see your reporting, all you have to do is click the Terminal Statistics button, and youโ€™ll be able to see Terminal Reports, and Shift Report.

Installation

MyBud POS ships to you plug and play (i.e. ready for use on day one.) Your team will need to input your products into our Pricebook. Our customer support team is available to help with any issues. Contact sales for more information.

Call us at 1-877-202-7523. Our Customer Service team is available Monday-Friday 10:00 AM-10:00 EST and Saturday-Sunday 10:00 AM-5:00 PM to answer any questions you may have.

Our Sales team is available 10:00AM-7:30PM Monday-Friday to assist you with any sales inquiries.

Returns

Customers must hold the POS equipment for at least 60 days from the date of installation in order to initiate a return. (Example: If the unit was installed on May 15th, the 60 days waiting period prior to initiating a return will be July 14th.) The return authorization request form must be submitted no later than maximum 30 days after the 60-day hold period. After 90 days from the date of installation, no returns will be accepted. Preceding the return of equipment, a return authorization form must be submitted and approved. Once the return is approved, customers will ship the unit back to MyBud at their own expense. Upon return of equipment, in good condition and inspected to be free of cracks and damages, refund will be issued by credit card or check, based upon the original method of payment. If the equipment is returned damaged (beyond normal wear and tear of short term use) MyBud reserves the right to deny refund or issue a partial refund. To request a refund please contact your sales rep.
HOW TO BUY

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